Frequently Asked Questions
Q: How much is the shipping cost?
A: We offer a free shipping service to orders from the US an 50% OFF Shipping on orders from AU, CA, and UK.
Q: Do you offer discounts?
A: Yes, we do offer discount codes and other exclusive promotional opportunities to our loyal customers frequently - Follow us on our various SM platforms or message us directly (SEE BELOW) to stay updated on the latest opportunites.
Q: How do I claim my gift cards/rewards?
A: All our promotional offers and giveaways contains diverse instructions on How to win, who can win and how to claim rewards. Please refer back to the promotion invitation/description to see this detail Or you contact firstname.lastname@example.org to make your inquiries
Q: What if the goods delivered to me were in a bad condition or different from the product description?
Q: Do You Sell In Bulk At Wholesale Prices?
A: Our pricing is basically structured using individual product prices, if you want to purchase in bulk at a minimum unit of 10 units, please contact us either on any of the following platform for us to work out a convenient and befitting discount for you
Q: I received one of two orders, what is going on?
A: Items from the same order might get separated into different packages to avoid additional fees. You should receive the items you're yet to receive from us within two (2) weeks of ordering. Nevertheless, if you do not get all your order within the expected delivery period, please let us know immediately.
You can contact our support by emailing: email@example.com
Please keep all delivery packets as we will require them for evidence of shipment in case of a looming refund or related transactional error
Q: I placed an order some days ago, where are my goods?
A: To know where your order is please check your tracking number; If the number says that you have received the order but you did not, the error is most likely with your postal service, please consult them and revert back to us if any further issue arises.
Q: What is tracking number email I received from you?
A: Tracking numbers are numbers assigned to packages when they are shipped. Tracking numbers are useful for knowing the location of time sensitive deliveries. This will be emailed to you once it is shipped and also updated. In rare cases which you do not receive your tracking number from us, you can avail the 60-day return policy if the item does not arrive. Please refer to out Refund Policy to read more.
Q: How do I go about import fees?
A: You will bear the cost of any custom or import fees outside of the total price of your order from TheHolstore.
Q: Why is the color of what was delivered to me a bit different from the color I ordered for?
A: Computer screens display colors differently and that is one reason that you might receive slightly different colored products. We assure you the design will remain same.
Q: How secure is my personal information?
A: TheHolstore.com does not use your personal information like email address, phone numbers, names, etc. for any political, racist or ulterior purposes as we value your trust inshopping with us. We are obligated to make use of such information for commercial purposes, it is done with your consent, and of which, you have the right to end such at any time.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.
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